Privacy Policy


The website and its associated online shop (« Shop ») are published  by the private limited liability company « Guano Diffusion » (“GD”).

Phone number : 04 76 52 09 93

Email contact address :


Home office : 16, rue du Grand Veymont – 38320 EYBENS

Phone number : 04 76 52 09 93

Email address :

Registration number at the Chamber of Commerce in Grenoble, France : 801 255 373

Intra-EU IVA registration number : FR13801255373

Share Capital : 5000€

Manager of the company and website editor : Yohan SOUFFLET

Web host : OVH – 2 rue Kellermann – 59100 Roubaix – France //

In compliance with article 14, al. 1 of the european regulation n° 524/2013 of May, 21st 2013 concerning RELC, the European Commission provides consumers with an online platform to resolve disputes and contentions at the following online address :



When you place an order on our online shop, we collect personal information that you give us in order to enable us to process your order (see our Terms and Conditions – Article 5.1).

When you surf on our website, we also automatically receive the IP address of your computer, which enables us to have more details about your browser, as well as about the operating system you use.

Marketing by e-mail (if relevant) : When creating a user account on our website, the client can also choose to subscribe to our newsletter. They can then unsubscribe at any time in two different ways :

  1. by clicking on “Unsubscribe” in the footer of one of our newsletters
  2. by asking to exercise their right to oblivion  on the following page on our website : In such a case, all the client’s personal information will be deleted from our database and their user account will be deleted as well.


How do you obtain my consent?

When you give us personal information to place an order, to verify your credit card, to plan a delivery o return a product, we assume that you agree on our collecting the necessary information and on our using it only for this purpose (see our Terms and Conditions – articles 5 and 8)

Should we ask you to give us personal information for other reasons (for example for marketing reasons), we will ask you directly for your explicit consent and will give you the option to refuse.

How can I withdraw my consent ?

If you change your mind after having given us your consent and do not agree anymore on being contacting by us, nor on our collectingand/or disclosing information about you, you can inform us of your decision at any time by contacting us :

  • by email :
  • by regular mail : Guano Diffusion – 16, rue du Grand Veymont – 38320 EYBENS – FRANCE


We can disclose your personal information if we are required to do so by the law, or if you break our general Terms and Conditions.


Essentially, the third parties with which we conduct business only collect, use and disclose your information to the extent needed by the service they provide.

Nonetheless, some third parties such as payment applications and other payment processors have their own Privacy Policy regarding the information we have to give them in order to process your purchase transaction. Therefore, we recommend reading attentively their Privacy Policies in order to understand how they will process your personal information.

Do not forget that some third parties can be located or have installations located in a different jurisdiction from ours and/or yours. Therefore, if you decide to carry on with a transaction that requires the services of a third party, your information could be governed by the laws of another jurisdiction. For example : if you are in Canada and your transaction is processed by a payment app located in the United States, your personal information used for the transaction could be disclosed, in compliance with the legislation in force in the United States, including the Patriot Act.

Once you leave our website or are redirected towards another website or app developped by a third party, our Privacy Policy and Terms and Conditions are no longer relevant.


By clicking on some links on our website, you could be led to leave our website. We can not be held responsible for the Privacy Policies of these other websites and recommend reading their Privacy Policies attentively.


We take all reasonable precautions in order to protect your personal information, as well as follow the best practices in industry in order to make sure they are not lost, misused, consulted, disclosed, modified or destructed in inappropriate ways.

If you give us information about your credit card, they will be encrypted via the use of the SSL protocole, and kept with an encryption algorithm of AES-256 type. Eventhough there is no 100% secure information transmission on the internet, nor 100% secure electronic storage, we follow all the requirements of the PCI-DSS standard, as well as additional standards renowned in the industry.

Personal information we collect are stored in a secure environment. The people we work with are bound to respect the privacy of your information.

In order to secure your personal information, we resort to the following measures :

  • compter backup
  • Firewalls
  • SSL securing of the website
  • 3D SECURE payment system when paying by credit card through the Banque Popular app.

We are committed to maintain a high level of privacy by integrating the latest technological innovations available that enable the privacy of your transactions.

Nonetheless, as no procedure offers a real 100% secure environment, there is always a certain degree of risk when using the Internet in order to process personal information.


By using this website, you declare that you are at least the age of majority in your state/ region/ country, and that you have given your consent to enable any person under the age of majority and under your responsibility to use this website.


We reserve the right to modify this Privacy Policy at any time, so please read it frequently. Changes and clarifications will be effective as soon as they are published on this website. If we make changes to the content of this Privacy Policy, you will be informed of such changes and updates on this very same page. In this way, you will be informed of the information collected, the way we use them and under which circumstances we disclose them if needed.

Should our online Shop be bought by or merged with another company, your personal information could be transfered to the new owners in order to make sure we can keep selling our products.


Your personal information are collected through forms, that is to say :

  • through the order form

We use the information collected for the following purposes :

  • processing your order
  • information/ promotional offers
  • statistics
  • contact

Your information are also collected through interactivity taking place between you and our website in the following ways :

  • statistics
  • contact

We use such information for the following purposes :

  • correspondence
  • information or promotional offers


If you would like to : access to, modify or erase all the personal information we have about you, file a complaint or just ask us a question and obtain more information about this Privacy Policy, please contact our staff in charge of Privacy Policy :

  • by email :
  • by regular mail : Guano Diffusion – Agent des Normes de Confidentialité – 16, rue du Grand Veymont – 38320 EYBENS – FRANCE


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